Frequently Asked Questions…

 
  • I am a 3rd generation Jeweler with over 13 years of experience, offering the finest quality and the best prices on loose diamonds, diamond & gemstone jewelry, and custom pieces. My experience is unique, in that I work one-on-one with you. I take the time to get to know you and understand what it is you are looking for or wanting to create and guide you through the process, from beginning to end.

  • Actually… I can save you money. Being a private jeweler without the overhead costs a typical store might have allows us to put more money back into your pocket, and offer unbeatable pricing for the quality and service provided.

    There’s no extra fee to help you custom create a one of a kind, work of art. I will make sure that what you select will be high-quality, well-made, aesthetically pleasing, and represent the person it is made for - all while working with your budget! As a professional, I will guide you step by step through the process, saving you time and money.  

  • Searching for an engagement ring in overwhelming, especially in the age of information overload. I can help guide you through the process and narrow in on what you are looking for, by asking the right questions, showing you various options, and educating you along the way. Together we can find the right diamond and create a ring that is high-quality, tailored to your budget, and that suits you and your partner.

  • Absolutely! Although I am located in Denver, I have successfully worked with clients from across the country. If you live outside of the Denver area, give me a call or send me an email to set up a virtual consultation. I can work via Facetime, Google Hangouts, Skype, etc… to ensure the same level of care and quality, as if you were in person!

  • Typically, custom jewelry takes about 4-6 weeks from start to finish. Depending on your design, the process can potentially be expedited if you need your custom jewelry sooner.

  • We have access to all fine gemstones, including rubies, sapphires, opal, pearls, and more! We love working with a variety of gemstones and are happy to help you create a special piece of jewelry with the gemstone you have in mind.

  • A. D’Mae Diamonds offers an extensive collection of stunning lab created diamonds. Contact us to learn more!

  • We do! Moissanite may be right for you if you LOVE sparkle and don’t mind the slight rainbow colors that are visible in some types of lighting. They are a great option if you want a lot of bling on a budget.

    Something to keep in mind is that while Moissanite looks similar to a diamond, it is its own unique gem with unique chemical and optical properties. It is not a synthetic diamond.

    Due to the extreme rarity of this gemstone, the moissanite you will find today is lab-created.

  • A. D’Mae Diamonds only offers conflict-free diamonds. We have taken rigorous steps to assure that conflict diamonds do not enter our inventory. We are committed to sourcing natural and precious materials in an ethical and sustainable manner. We have a zero-tolerance policy toward conflict diamonds, and source our diamonds only from known sources and countries that are participants in the Kimberley Process.

  • The best way to figure out your ring size is to visit us in-person. If you’re not located in Denver, we recommend visiting a local jewelry store and to have the sizing done professionally. If this is not feasible, try findmyringsize.com to use a manual ring sizing guide to help figure out your size. *Please note this is only a guide, therefore we cannot be responsible for incorrect ring size determination. Please contact us with any questions with regard to ring-sizing at alexandria@admaediamonds.com

  • We offer a range of lifetime services with the purchase of your A. D’Mae Diamonds diamond engagement ring, including ring sizing, polishing, routinely checking the security of your setting, and free ring cleanings.

    You will also receive free jewelry cleaner with the purchase of your engagement ring, to keep your new bling sparkly at home.

  • We offer appraisals for any jewelry and stones purchased through A. D’Mae Diamonds. We are not able to offer an appraisal on heirloom stones and recommend the piece is appraised before creating a custom piece of jewelry.

  • Custom fine jewelry totaling more than $5,000 comes with an A. D’Mae Diamonds Appraisal that can be submitted for insurance coverage. An A. D’Mae Diamonds Appraisal for custom jewelry under $5,000 is available upon request. Make sure to ask your insurance agent how often you should get your jewelry appraised. We can supply you with updated appraisals if needed.

    Once A. D’Mae Diamonds has delivered a custom, one-of-a-kind jewelry item to its owner, A. D’Mae Diamonds no longer provides insurance coverage. We recommend clients obtain insurance coverage immediately upon receiving their custom fine jewelry, and that all of your fine jewelry is properly insured. Through no affiliation nor endorsement, we advocate Jewelers Mutual Insurance Company for the depth and quality of their coverage, which includes repairs and replacements.

  • We hope that you love your new jewelry, and we fully stand behind the quality and craftsmanship of our work. Click here to learn more.

  • We offer USPS Priority Mail and Priority Mail express shipping on every US order.

    Because we make our items to order or entirely custom, time from order to delivery will vary depending on the item ordered. All orders are shipped via USPS and are scheduled to arrive on or before the expected delivery date provided.

    For your protection, A. D’Mae Diamonds always:

    • Insures and registers all custom items for their full value.

    • Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.

    • Requires an adult signature for all packages. This ensures items are not left on a doorstep for the porch pirates.

    • Never lists our name “A. D’Mae Diamonds” on our packages. This ensures that any surprises are kept a surprise, in addition to keeping your jewelry safe up until delivery.

    A. D’Mae Diamonds is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

    For insurance reasons we cannot reroute packages after they have shipped from A. D’Mae Diamonds.

    If you have any questions about our shipping procedures, please email us at alexandria@admaediamonds.com

  • For Online Store Purchases at admaediamonds.com:

    We currently accept all major debit & credit cards, A. D’Mae Diamonds gift cards, PayPal, and Afterpay.

    Afterpay allows you to pay 4 interest free payments over 6 weeks, taking the first 25% at time of purchase.

    For Custom Jewelry Purchased during an in-person or virtually appointment:

    We currently accept all major debit & credit cards, A. D’Mae Diamonds gift cards, Bank Transfers, and PayPal. With PayPal, we are able to offer 6 months interest free financing or the ability to use Pay in 4.

    Pay in 4 is a feature that lets you split your purchase into 4 payments, with the down payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter.